The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!
From the Wiki University
What evidence can you provide to prove your understanding of each of the following citeria?
Advise customers on games and gaming activities.
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According to relevant rules and regulations, advise customers on available games and gaming activities; basic player rules and conditions; odds, win rates and return to player; collection of payments and winnings; and promotions. Completed |
Evidence:
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Interpret and explain artwork and machine operations correctly and courteously to customers. Completed |
Evidence:
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Display promotional materials and information on gaming activities in suitable locations. Completed |
Evidence:
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Respond to customer queries, requests and complaints appropriately and courteously. Completed |
Evidence:
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Operate and maintain gaming machines.
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Operate gaming machines correctly according to their design function and enterprise practices. Completed |
Evidence:
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Clear and refill machines according to industry, enterprise and government regulations. Completed |
Evidence:
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Identify machine faults promptly and correctly. Completed |
Evidence:
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Make simple machine repairs with minimum disruption to players according to manufacturer instructions and to the level authorised by legislation and enterprise practices. Completed |
Evidence:
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Identify unserviceable machines 'out of order' promptly and report them according to enterprise practices and state and territory legislative requirements. Completed |
Evidence:
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Observe OHS procedures and practices in operating and maintaining machines. Completed |
Evidence:
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Monitor security of gaming areas.
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Observe players and onlookers, note any unusual practices and behaviours accurately, and report as appropriate. Completed |
Evidence:
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Carry out machine security checks according to industry and enterprise procedures. Completed |
Evidence:
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Identify any breakdowns in security functions or safety and deal with them according to scope of responsibility, enterprise procedures and OHS requirements. Completed |
Evidence:
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Report breakdowns in security or safety to appropriate persons according to industry and enterprise practices and legislative requirements. Completed |
Evidence:
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Keep voucher and gaming machine record books and cash box keys secure at all times. Completed |
Evidence:
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Where appropriate, follow barring procedures according to enterprise policy. Completed |
Evidence:
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Make gaming machine payouts.
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Verify payout claims according to enterprise procedures. Completed |
Evidence:
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Record payout according to industry and enterprise procedure. Completed |
Evidence:
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Check the identification and age of players where required, according to industry, enterprise and government regulations prior to payouts. Completed |
Evidence:
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Identify situations where payouts should be refused and refer them to the appropriate person according to enterprise and government regulations. Completed |
Evidence:
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Pay winnings to the player and witness them according to enterprise and government regulations. Completed |
Evidence:
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Validate machines and return them to service promptly where appropriate. Completed |
Evidence:
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Complete payout summaries or issue payout vouchers and balance them with cash, float and machine readings, according to industry and enterprise procedures. Completed |
Evidence:
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Resolve payout disputes or refer to supervisor according to enterprise policies and customer service standards. Completed |
Evidence:
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Operate and maintain coin dispensing equipment.
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Operate coin dispensing equipment according to design function and manufacturer instructions. Completed |
Evidence:
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Identify equipment faults promptly and correctly, and repair or report them according to individual scope of responsibility. Completed |
Evidence:
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Dispense coins and receive and weigh them according to industry and enterprise procedures. Completed |
Evidence:
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Handle cash according to enterprise security procedures. Completed |
Evidence:
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